Our Customer Care team are here to chat!

Whether you have your eye on the newest Fenton & Fenton piece, or need a hand with your recent purchase, we are here to help when you need.

Our dedicated Customer Care team are here to help you Monday to Friday.

Simply raise a case with us and our team will get back to you within 3 business days.

Prefer to talk over the phone? 

Our friendly team are available: 
Monday - Friday 09:00 AM - 05:00 PM AEST

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Fenton & Fenton

<p><span id="isPasted" style="font-size:12pt;font-family:Calibri,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Please notify Warehouse/Logistics manager. Generally, you will raise a new sale and we will contact carrier &#x2013; we seek a credit if it is a sensitive carrier. For non sensitive - we do not currently utilize shipping insurance, we write off the stock that has been lost. We do not send items above a certain value non-sensitive.</span></p>

Please notify Warehouse/Logistics manager. Generally, you will raise a new sale and we will contact carrier – we seek a credit if it is a sensitive carrier. For non sensitive - we do not currently utilize shipping insurance, we write off the stock th

A carrier has lost an item. What is next?

Online Orders

My order has arrived damaged. What are my next steps?

I received the incorrect items/missing items in my order. What are my next steps?

I have purchased pre-order items with items available now. How will my order be delivered?

Do you offer rubbish removal and placement of goods in homes?

Do you offer rubbish removal or placement in home delivery services for rural customers?

Are you able to place my order in storage until a later date?

My Account

How long does it take to dispatch an order?

What are normal delivery hours?

How much do you charge for shipping?

What couriers do Fenton use to deliver items?

Can I arrange my own courier?

When will an item arrive?

What happens if I am not home to accept the delivery?

How do I track the status of delivery?

What happens if my tracking number doesn't work?

Do you offer fast dispatch?

Can I nominate a delivery date and time?

Do you deliver to PO boxes or parcel lockers?

Will all items be delivered at the same time?

Do you offer express delivery?

Can I add an authority to leave on an order if I know I won’t be home?

I wasn’t notified that my parcel was arriving.

Why can’t I collect orders from the store or warehouse anymore?

My order is at my local post office. Can I have this redelivered?

How can I contact a Fenton Carrier

Can I pickup my order?

Australia

Do you ship outside of Australia?

International

Shipping

I wish to return an item, can I get it collected?

When will my refund be processed?

Returns

A carrier has lost an item. What is next?Updated 2 years ago