Online Orders

My order has arrived damaged. What are my next steps?

Sorry to hear you have received a less than perfect order. To allow us to resolve this for you, contact our Customer Care team at [email protected] and provide us with the following information:. - Description of the issue. - Images of the da

I received the incorrect items/missing items in my order. What are my next steps?

I have purchased pre-order items with items available now. How will my order be delivered?

We ship orders as soon as each piece is available, and some orders may ship in multiple consignments. For pieces purchased as a pre-order, an estimated lead time is provided at time of purchase and these items will be shipped to you separately once a

Do you offer rubbish removal and placement of goods in homes?

Many of our shipping partners provide this service at an additional cost. This can be organised through the carrier when they schedule your delivery date, or by contacting our Customer Care team. Requests for these services cannot be guaranteed.

Do you offer rubbish removal or placement in home delivery services for rural customers?

Many rural areas are serviceable only by drop and deliver carriers. For services that include rubbish collection and delivery into a home, we can provide shipping quotes for you. This will be an additional free on top of any shipping charges already

Are you able to place my order in storage until a later date?

We are unable to provide storage or orders within our warehouse, however we are happy to facilitate delivery to your own storage facility where required. Please contact our Customer Care team for further information.

A carrier has lost an item. What is next?

Please notify Warehouse/Logistics manager. Generally, you will raise a new sale and we will contact carrier – we seek a credit if it is a sensitive carrier. For non sensitive - we do not currently utilize shipping insurance, we write off the stock th