We always hope you love your Fenton & Fenton piece, but if it isn't quite what you were after we offer a 14 day return for change of mind. Your return will be given to you in the form of a gift card. Fenton & Fenton is not liable for shipping charges

<span id="isPasted" style="font-size:12pt;font-family:Calibri,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">We always hope you love your Fenton &amp; Fenton piece, but if it isn&apos;t quite what you were after we offer a 14 day return for change of mind. Your return will be given to you in the form of a gift card.<span style="font-size:12pt;font-family:Calibri,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Fenton &amp; Fenton is not liable for shipping charges to get the item back to us, and these costs will be deducted from the credit provided to you.&#xA0;<span style="font-size:12pt;font-family:Calibri,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">For smaller items, we will provide a return label which you can attach to the original packaging and drop at a post office to return. They will ask for payment at drop off.<span style="font-size:12pt;font-family:Calibri,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">For larger items, we will provide you with a quote for one of our shipping partners to collect the item. We will deduct this cost from the credit you receive. We are unable to facilitate drop off of your items to ensure the safety of our team.&#xA0;

I wish to return an item, can I get it collected?

Once your item(s) is back in our warehouse, we will process your refund. For change of mind, a digital gift card or credit on your account will be arranged, and this will be available to you within 1 - 3 business days of receiving your item. For refu

<span id="isPasted" style="font-size:12pt;font-family:Calibri,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Once your item(s) is back in our warehouse, we will process your refund.&#xA0;<span style="font-size:12pt;font-family:Calibri,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">For change of mind, a digital gift card or credit on your account will be arranged, and this will be available to you within 1 - 3 business days of receiving your item.<span style="font-size:12pt;font-family:Calibri,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">For refunds, once your refund has been processed, the funds will be returned to your original payment mothed. These funds may take up to 10 business days to appear depending on your financial institution.&#xA0;

When will my refund be processed?

Our Customer Care team are here to chat!

Whether you have your eye on the newest Fenton & Fenton piece, or need a hand with your recent purchase, we are here to help when you need.

Our dedicated Customer Care team are here to help you Monday to Friday.

Simply raise a case with us and our team will get back to you within 3 business days.

Prefer to talk over the phone? 

Our friendly team are available: 
Monday - Friday 09:00 AM - 05:00 PM AEST

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