Our Customer Care team are here to chat!

Whether you have your eye on the newest Fenton & Fenton piece, or need a hand with your recent purchase, we are here to help when you need.

Our dedicated Customer Care team are here to help you Monday to Friday.

Simply raise a case with us and our team will get back to you within 3 business days.

Prefer to talk over the phone? 

Our friendly team are available: 
Monday - Friday 09:00 AM - 05:00 PM AEST

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Fenton & Fenton

<p><span id="isPasted" style="font-size:12pt;font-family:Calibri,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">As we use external shipping partners, we are not currently able to request a specific delivery date. Once we have shipped your order, one of our shipping partners will contact you directly, and you may be able to request dates or times with them, however we cannot guarantee specific delivery dates. We are constantly working on ways to improve our delivery service and hope to have this available in the future.</span></p>

As we use external shipping partners, we are not currently able to request a specific delivery date. Once we have shipped your order, one of our shipping partners will contact you directly, and you may be able to request dates or times with them, how

Can I nominate a delivery date and time?

Shipping

Australia

My order has arrived damaged. What are my next steps?

I received the incorrect items/missing items in my order. What are my next steps?

I have purchased pre-order items with items available now. How will my order be delivered?

Do you offer rubbish removal and placement of goods in homes?

Do you offer rubbish removal or placement in home delivery services for rural customers?

Are you able to place my order in storage until a later date?

A carrier has lost an item. What is next?

Online Orders

My Account

How long does it take to dispatch an order?

What are normal delivery hours?

How much do you charge for shipping?

What couriers do Fenton use to deliver items?

Can I arrange my own courier?

When will an item arrive?

What happens if I am not home to accept the delivery?

How do I track the status of delivery?

What happens if my tracking number doesn't work?

Do you offer fast dispatch?

Do you deliver to PO boxes or parcel lockers?

Will all items be delivered at the same time?

Do you offer express delivery?

Can I add an authority to leave on an order if I know I won’t be home?

I wasn’t notified that my parcel was arriving.

Why can’t I collect orders from the store or warehouse anymore?

My order is at my local post office. Can I have this redelivered?

How can I contact a Fenton Carrier

Can I pickup my order?

Do you ship outside of Australia?

International

I wish to return an item, can I get it collected?

When will my refund be processed?

Returns

Can I nominate a delivery date and time?Updated 2 years ago