For smaller times we will dispatch your order within 1 - 3 business days* and for larger items we will dispatch your order within 3 - 5 business days*. For items purchased for pre-order, an estimate on lead time is provided on the product page at tim

<span id="isPasted" style="font-size:12pt;font-family:Calibri,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">For smaller times we will dispatch your order within 1 - 3 business days* and for larger items we will dispatch your order within 3 - 5 business days*.&#xA0;<span style="font-size:12pt;font-family:Calibri,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">For items purchased for pre-order, an estimate on lead time is provided on the product page at time of purchase, and can also be found on your order confirmation. &#xA0;<span style="font-size:12pt;font-family:Calibri,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Once your items have shipped from our warehouse, you will get notification via email or text message with a tracking number/reference number attached.&#xA0;<span style="font-size:12pt;font-family:Calibri,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">For smaller items, the tracking number will be linked to the carrier tracking website,&#xA0;while<span style="font-size:12pt;font-family:Calibri,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">&#xA0;larger items will have details for you to contact the courier directly.&#xA0; <span style="font-size:12pt;font-family:Calibri,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">*during peak periods such as sale or special events, dispatch times may be impacted. We endeavor to communicate delays at time of purchase, and you can refer to shipping estimates on the product page and our shipping policy.&#xA0;

How long does it take to dispatch an order?

Our couriers deliver Monday to Friday between business hours which are 9 am to 5 pm.

<span id="isPasted" style="font-size:12pt;font-family:Calibri,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Our couriers deliver Monday to Friday between business hours which are 9 am to 5 pm.

What are normal delivery hours?

We provide final shipping costs during check out on all orders. You will be provided with options where applicable once your shipping address has been provided at check out, with the total price for the order inclusive of shipping and GST.

<span id="isPasted" style="font-size:12pt;font-family:Calibri,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">We provide final shipping costs during check out on all orders. You will be provided with options where applicable once your shipping address has been provided at check out, with the total price for the order inclusive of shipping and GST.

How much do you charge for shipping?

Australia

International

Our Customer Care team are here to chat!

Whether you have your eye on the newest Fenton & Fenton piece, or need a hand with your recent purchase, we are here to help when you need.

Our dedicated Customer Care team are here to help you Monday to Friday.

Simply raise a case with us and our team will get back to you within 3 business days.

Prefer to talk over the phone? 

Our friendly team are available: 
Monday - Friday 09:00 AM - 05:00 PM AEST

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What couriers do Fenton use to deliver items?

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