Australia

What couriers do Fenton use to deliver items?

Fenton & Fenton has a range of different delivery methods depending on the size, weight and fragility of an item. We ship via Australia Post, standard couriers and specialised courier services.

Can I arrange my own courier?

Unfortunately, you are unable to arrange your own courier for delivery. You would need to have the item/s delivered by our assigned couriers.

When will an item arrive?

It depends on where your item is being shipped to and from. We estimate delivery to most places in Australia between 2 and 7 business days but it can take up to 10 business days to remote areas of the country. When an item is shipped you will receive

What happens if I am not home to accept the delivery?

If no one is present when the delivery is made the courier will leave a calling card explaining how to collect or arrange re-delivery. If the parcel is being delivered by Australia Post then it will be available for collection from the Post Office. I

How do I track the status of delivery?

Once your items have shipped out you will get an SMS notification and a tracking number attached to it. This tracking number will be linked to the carrier tracking website and if you click on it, it will allow you to track the status of your order. I

What happens if my tracking number doesn't work?

If the tracking is not showing up anything, or is saying invalid please double check the tracking number you have put in. It can take upto 48 hours for the tracking to update. If the tracking still does not work after 48 hours then get in touch with

Do you offer fast dispatch?

We are unable to offer priority dispatch on orders, however our team work to dispatch all items as quickly as possible from our warehouse.

Can I nominate a delivery date and time?

As we use external shipping partners, we are not currently able to request a specific delivery date. Once we have shipped your order, one of our shipping partners will contact you directly, and you may be able to request dates or times with them, how

Do you deliver to PO boxes or parcel lockers?

We do, but only for items classified as smalls.

Will all items be delivered at the same time?

All items in stock will be shipped at time of ordering. They may be sent separately, depending on availability and location, we aim to have all goods delivered to you as quickly as possible!

Do you offer express delivery?

We offer express deliver on small items only. If there is an express option in the shipping options on checkout, the order has express shipping available.

Can I add an authority to leave on an order if I know I won’t be home?

This is dependent on carrier – with sensitive freight carriers this is available when they get in contact to book, for Australia Post and other non-sensitive carriers, they may have an option to active this through tracking.

I wasn’t notified that my parcel was arriving.

We’re sorry to hear that. We send out tracking links via SMS with every order, if this hasn’t been received – please contact our customer care team on 1800 433 686, option 1 between Monday - Friday 9am - 5pm.

Why can’t I collect orders from the store or warehouse anymore?

For the safety of our team and you, as well as space constraints and an ever increasing volume of orders, we’ve made the decision to cease customer collections. We understand that this is disappointing, and apologise for any inconvenience.

My order is at my local post office. Can I have this redelivered?

We are unable to facilitate a redelivery if your order has been delivered to your local post office. If you are unable to collect your order, we can recall your order and once returned back to our Australian warehouse we can reship your order. In som

How can I contact a Fenton Carrier

Once your order has been shipped, an SMS will provide you with contact details for your shipping partner responsible for your order. Alternatively, reach out to our Customer Care team.

Can I pickup my order?

We are unable to offer pickup from our warehouse for any of our products. We do apologise for any inconvenience.