What happens if I am not home to accept the delivery?Updated 2 years ago

If no one is present when the delivery is made the courier will leave a calling card explaining how to collect or arrange re-delivery. If the parcel is being delivered by Australia Post then it will be available for collection from the Post Office.

If the parcel is being delivered by Allied Express then they will attempt to re-deliver when you are home however only during business hours for no additional cost. If your schedule does not allow for you to be present during these times we recommend that once you receive your tracking information via email that you fill out the Authority to Leave Card (a link will be provided along with your tracking number once the items ship). You can also obtain a copy of this card here.

If the parcel is being delivered by Australia Post, unfortunately we are not able to provide Australia Post with authority to leave an item once it has shipped from the warehouse, however we recommend opening a MyPost account online and seeing if a Safe Drop is available once the consignment number has been generated and sent to you. You can nominate safe spots for consignments to be left, not only for this particular order but could save you a lot of time in the future also. You can create a My Post account here. If you open a MyPost Deliveries account, you’ll be able to see if Safe Drop is an option, and request it for specific deliveries, through your Track list.